My Electrician Didn’t Turn Up Today...

Unfortunately this scenario crops up quite often when I go out to visit clients.

I hear often that electricians turn up hours after they had arranged, or in some cases not at all. This understandably leads to much frustration on the Customers part and a general distrust of electricians in general.

 

I have to say that this kind of 'problem' is very common within the trade. M.T.R Electrics however pride themselves on professional service and we understand that time is very valuable.

 

We offer full flexibility with our appointments – there is no need for you to take time off work and wait in for us. We offer free out of hours and weekend quotation visits.

 

We will turn up when we say we will. All our customers are important to us and when we say no job too small we mean just that. Whatever your requirements you will be treated in a professional and courteous manner. We will respect your home – that means we will tidy up after ourselves and keep disruption to a minimum. We will talk to you in plain English and not frighten you with technical jargon.

 

Our quotations are competitive and will always be supplied in writing. I will discuss in a future blog about what to look for when receiving quotations from trades’ persons. Just to touch on the basics:

 

- Always ask for your quote in writing with a full description of the works going to be undertaken included.

- Always ask for a number of quotes – don't just settle on one quote why not get multiple quotes, I would suggest a minimum of three quotes.

 

When you have accepted Our Quotation and you become a customer of M.T.R Electrics, we don't expect you to fit around us, we fit around you. We offer flexible working arrangements. Basically speaking, we look after you from the first contact, through to job completion – in fact all our work is guaranteed for 6 years by the NICEIC Just so you know, I am an NICEIC registered electrician and I always will be.

 

So what else can you expect from M.T.R Electrics.

 

I believe it’s the small details that set us out from the rest. Not only are we passionate about our service, but we also present ourselves in a professional way.

 

For a start, we all wear full M.T.R Electrics uniform – I believe smart presentation presents a good first impression. I take great care in ensuring the image of M.T.R Electrics as a professional business is maintained in all areas.

 

Our vans are fully sign written and well maintained. Again, it's the basics. A well maintained van shows care is taken and we are who we say we are. Of course this is not the only thing you should be looking out for, but I do think it's important to know who is turning up at your front door.

 

M.T.R Electrics is based in Dartford and we provide a range of electrical services to the Bexley, Dartford, Bromley and Sevenoaks boroughs. For more information on who we are and to request a free quote, please visit us at http://www.mtrps.co.uk/home